Healthcare Support Worker Roles at ASPH
HCSW Intro
About ASPH
Career Pathway
Jobs & Contact
HCSW Staff at ASPH

Our Healthcare Support Workers have an essential role within our nursing teams to provide high quality, compassionate care and support to patients and their families. This is an opportunity to make a difference whether you are looking for a change in career or at the start of your career.

In this dedicated website you can find out more information about the Health Care Support Worker role, and about the Trust.

The COVID Pandemic has been a challenging time for all of us, but it has also given us some moments of great reflection. Here at Ashford and St Peter's we are all really proud to be part of the NHS and to be part of a Trust that aims to provide a high quality patient experience and to be an excellent place to work for all staff.

Our Health Care Support Workers are an invaluable part of the Nursing and Midwifery Teams across all sites of the Trust, St Peter's Hospital in Chertsey, Ashford Hospital in Ashford Surrey and the Bradley Unit at Woking Community Hospital.

There are also opportunities to register with our Trust's Bank Service as a Health Care Support Worker - previous experience is essential. When you are ready to apply, you will find the links to the current vacancies on NHS Jobs further down this page.
Ashford and St. Peter's Hospitals

Once we receive your application we will be in touch to invite you to our next assessment day where you will meet some of Team ASPH. At the assessment day you will take a basic numeracy and literacy assessment and have an interview with members of the Nursing or midwifery Team - most events will take place in person on the Ashford Hospital Site.

After you have been offered a role the next stage is the completion of recruitment clearances and onboarding. This includes occupational health clearance and an enhanced disclosure (DBS) clearance which are paid for by the Trust.

Upon commencing your employment with the Trust you will begin your induction training with the Learning and Development team to complete Trust induction and mandatary training and the Nursing Education team will facilitate your HCSW training and introduction to the care certificate. The Training will be over two weeks and will be a mix of virtual training, online training modules and face to face sessions.

If you have any queries please contact us.

We hope to welcome you to Team ASPH very soon!
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Introduction to the Healthcare Support Worker Role

Health Care Support Worker is the umbrella term for all unregistered workers, who are at the heart of patient care at Ashford and St Peter's Hospitals NHS Foundation Trust, whether this is as a Health Care Assistant in a ward or outpatient environment, as a theatre assistant or as a Maternity Support Worker.

HCSWs work under the guidance of a healthcare professional such as a Registered Nurse, Registered Midwife or Registered Nursing Associate. The role itself will vary depending on where you are based within the Trust and can include tasks such as:

Helping patients to wash and dress
Managing incontinence
Making beds
Keeping the department clean and tidy and following infection prevention and control
Helping to serve meals, assist patient feeding and keeping patients hydrated
Assist people to mobilise
Monitor patients' conditions by taking temperatures, pulse, respirations and blood pressure, and oxygen levels, as well as other vital signs and recording these on our electronic patient record system
Helping to make patients feel comfortable, respected and dignified

Whilst there are no set entry requirements to become a healthcare support worker, good literacy and numeracy skills are essential, alongside basic computer skills. Senior HCSW posts require a applicants to hold a valid Care Certificate, awarded in acute care.

Experience of healthcare or care work is often desirable, this could be from paid or voluntary work. However the Trust also welcomes applications from people new to care.

Skills and personal characteristics needed

To be a HCSW, you will need to be:
Caring and compassionate
Have excellent communication skills
Willing to be hands-on with patients and undertake personal care tasks (such as washing, toileting, mobilising, etc)
Able to follow instructions and procedures
Able to work in a team but use your own initiative
Adaptable and have the ability to prioritise tasks.

Training and development

Your training as a HCSW will include basic nursing skills and you will be supported to achieve the Care Certificate, click here to find out more about the Care Certificate.

With experience and further training, you could become a senior healthcare support worker. You could then apply to train as a nursing associate via an apprenticeship (earning whilst you're learning). With the appropriate qualifications/evidence of academic ability, you could also train as one of the many degree-level healthcare professionals such as a nurse or midwife.

Pay and benefits

A standard working week will be around 37.5 hours and may include a mix of shifts, such as nights, long days (7.15am - 8pm) and weekends. As a HCSW, you'll be paid on the Agenda for Change pay system, typically starting on band 2.

You'll also have access to the NHS pension scheme and health service discounts, as well as 27 days of annual leave, plus bank holidays, which increases the longer you're in service.

For further information please contact:

Lisa Punter - Lead Nurse Workforce

Email: Tel: 01784 884276 or

Tracey Pyres - Clinical Practice Educator for HCSWs and SNAs


For the current list of HCSW vacancies please click here.
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Airline staff member joins AMU at St Peter's as Healthcare Support Worker

Donna Matheson joined Team ASPH during the second wave of the pandemic to support with the delivery of the COVID vaccination programme before starting her new career as a Healthcare Support Worker at ASPH. Prior to her time at the Trust, Donna was working as a member of Cabin Crew with Virgin Atlantic for 15 years.

Donna said: "I was furloughed at the start of the pandemic, but was bought back in October. Then, as the second wave hit and I was furloughed again. Alanna, a fellow crew member working in Recruitment at Ashford and St Peter's put out a message to recruit medically trained crew to help with the vaccination program at Chertsey House. I decided to apply because I felt like I had to do my bit to help my local hospital during the pandemic, and I started working as a Bank Vaccinator alongside other airline staff in January 2021.

"I thought the nurses I was working alongside were so inspiring; they were so warm and friendly and made me feel so welcome! Whilst working alongside them, I learnt all about the apprenticeship opportunities available within the Trust, and decided to apply for the Healthcare Support Worker role to explore another career opportunity whilst I was furloughed from my airline role.

"When I started the role, I had a two week induction training which was really informative and gave a great insight into working within the Trust. We were told about how we could progress our career and become Registered Nurses within 5 years - I was in complete awe!!

"I'm now working in AMU alongside a great team who are training me up and supporting with my development at every opportunity! It feels so refreshing that an employer is willing to invest and support you in every way to achieve your goals!

"I felt like I had reached the end of my career at Virgin Atlantic, the pandemic just gave me the push I needed to pursue something new. I never ever thought a career in nursing would be within my grasp... however, working alongside the nurses at Ashford and St Peter's has shown me how attainable it would be and how my experience at Virgin Atlantic would stand me in good stead for a career in nursing.

"I've found that healthcare is quite similar to the airline industry as we deal with people from all different cultures and walks of life. Customer service and care are so aligned that I think that part comes naturally to me and gives me a warm feeling inside to know I've used my experience to bring a smile to someone's face."

Donna Matheson - Health Care Support Worker, AMU
HCSW Staff at ASPH

About Ashford and St Peter's

"A good place to get your care'.

That's what the CQC said about Ashford & St Peter's when they rated us as 'Good' following their inspection in December 2014, one of the first under the new tougher hospital inspection regime. The CQC noted our positive reporting culture, good team working and better than average outcomes for patients.

We place a strong emphasis on being a values led organisation, and celebrate the contribution of our staff with WOW awards and an annual staff awards ceremony. We believe strongly in staff engagement, and we have a development programme for new Consultants, team and individual coaching programme and emphasis on learning and development. We are delighted that the Trust and individual clinicians have received a number of awards recognising innovation and quality including the 2013 Top 40 Hospitals award with one of our Consultants winning the HEKSS Emerging Leader 2014 award.

Ashford & St Peter's Hospitals NHS Foundation Trust is the largest provider of acute services to residents of Surrey and a growing proportion of west London residents, totalling more than 410,000 people. Our main catchment areas are the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, and Surrey Heath. We have 520 beds covering a wide range of specialties, and a full range of therapeutic and diagnostic services. With a workforce of around 3,300 staff and a budget of '250m, the Trust has an impressive track record of developing integrated models of care, both across and within its two main hospital sites.

About Ashford and St. Peter's

Ashford Hospital is on the A30 near Heathrow Airport and St. Peter's Hospital is in Chertsey, near the M3/M25. St. Peter's Hospital provides acute complex medical and surgical care and emergency services, along with maternity, paediatrics and a number of specialist services. Ashford Hospital focuses on planned care, such as day case and orthopaedic surgery and rehabilitation services.

More information about general and specialist services the two hospital sites can be found on our website

Within easy reach of London, as well as the smaller towns of Weybridge, Woking, and Virginia Water, the local area has excellent independent and state schools. Leafy Surrey offers a rounded life outside of work, and as an ambitious Trust, Ashford and St. Peter's offers opportunities for individuals to try new things and to gain exposure, and a supportive and welcoming team in which to do this.

Click here to read our recent CQC report:
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Healthcare Support Worker's at ASPH
'Working here at entry level is a good way to propel your career because of the appraisal systems in place allowing you to ask for more support and grow.'

Employee Feedback

HCSW Career Pathway

For more information about career progression and development please visit the Healthcare Support worker learning and development roadmap on the HEE website.

We are Healthcare Support Workers

A video about ways into Nursing
HCSW on a ward at ASPH

Advertised positions:

To view all of our current vacancies please visit our careers page:

Be contacted about available roles:

No advertised roles above or not quite what you were looking for or may be interested in?

Please complete the quick form which can be found below and we will be in touch to let you know when our new adverts are out:
HCSW Enquiry Form

For guidance on how to apply for a job:

Please visit the guidance for submitting an application on NHS Jobs here.

Advertised Positions at ASPH

Find out more about working for the Trust on our website: / jointheteam

For further information please contact:

Lisa Punter
Lead Nurse Workforce

Email: Tel: 01784 884276 or

Tracey Pyres
Clinical Practice Educator for HCSWs and SNAs

Email: Tel: 01932 726988

Trust website:

Follow us on Twitter: @ASPHFT @asphrecruitment

Facebook: ASPH

Linked in: ASPH
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