HCSW Intro
About ASPH
Career Pathway
Jobs & Contact


Our health care support workers have an essential role within our nursing teams to provide high quality, compassionate care and support to patients and their families. This is an opportunity to make a difference whether you are looking for a change in career or at the start of your career.

In this dedicated website you can find out more information about the Health Care Support Worker role, and about the Trust.

The COVID Pandemic has been a challenging time for all of us, but it has also given us some moments of great reflection. Here at Ashford and St Peter's we are all really proud to be part of the NHS and to be part of a Trust that aims to provide a high quality patient experience and to be an excellent place to work for all staff.

We are currently recruiting for Health Care Support Workers at St Peter's Hospital in Chertsey, Ashford Hospital in Ashford Surrey and the Bradley Unit at Woking Community Hospital.

There are also opportunities to register with our Trust's Bank Service as a Health Care Support Worker - previous experience is essential. When you are ready to apply, you will find the links to the current vacancies on NHS Jobs further down this page.

When we receive your application we will be in touch to invite you to our next assessment day where you will meet some of the colleagues you will be working with at Team ASPH. We will ask you to take basic numeracy and literacy assessments and an interview - due to Covid we have been holding these virtually, we hope to resume on site events depending on lockdown rules at the time.

The next stage is completion of recruitment clearances and onboarding. This includes occupational health clearance and an enhanced disclosure (DBS) clearance which are paid for by the Trust.

You will then begin your induction training with the Learning and Development team to complete Trust induction and mandatary training and the Nursing Education team will facilitate your HCSW training and introduction to the care certificate. The Training will be over two weeks and will be a mix of virtual training, online training modules and face to face sessions.

I'm sure you will have more questions, please contact us if you would like to discuss the role before making your application.

We look forward to meeting you.
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Introduction to the Health Care Support Worker Role

Health Care Support Workers are at the heart of patient care at Ashford and St Peter's, whether this is as a Health Care Support Worker in a ward, outpatient environment or as a Maternity Care Assistant.

HCSWs and MCAs work under the guidance of a healthcare professional such as a Registered Nurse or Registered Midwife, the role itself will vary depending on where you are based within the Trust and can include tasks such as:

Helping patients to wash and dress
Making beds
Keeping the department clean and tidy and following infection control protocols
Helping to serve meals and helping to feed patients
Assist people to move around
Making patients feel comfortable
Monitor patients' conditions by taking temperatures, pulse, respirations and blood pressure, as well as other vital signs

Entry requirements

Whilst there are no set entry requirements to become a healthcare assistant, good literacy and numeracy is essential. Some posts may ask for GCSEs (or equivalent) in English and maths and a Senior HCA post may require a healthcare qualification such as a BTEC or NVQ.

Experience of healthcare or care work is often desirable, this could be from paid or voluntary work. However the Trust also welcomes applications from people new to care.

When completing your application it is advised to consider the Trust Value's and how these would apply.

Skills and personal characteristics needed

To be a healthcare assistant, you'll need to be:
Caring and compassionate
Have excellent communication skills
Willing to be hands-on with patients and undertake personal care tasks (such as washing, toileting, etc)
You will need to able to follow instructions and procedures
You also need to be able to work in a team but use your own initiative
Being adaptable and have the ability to prioritize tasks are also essential.

Training and development

Your training as a healthcare assistant will include basic nursing skills and you'll work towards the Care Certificate, click here to find out more about the Care Certificate.

You may also be offered the chance to study for qualifications through an apprenticeship.

With experience and further training, you could become a senior healthcare assistant. You could then apply to train as a nursing associate. With the appropriate qualifications/evidence of academic ability, you could also train as one of the many degree-level healthcare professionals such as a nurse or midwife.

Pay and benefits

Your standard working week will be around 37.5 hours and may include a mix of shifts, such as nights, early starts, evenings and weekends. As a healthcare assistant, you'll be paid on the Agenda for Change pay system, typically starting on band 2.

You'll also have access to the NHS pension scheme and health service discounts, as well as 27 days of annual leave, plus bank holidays, which increases the longer you're in service.

For further information please contact:

Lisa Punter - Lead Nurse Workforce

Email: lisa.punter@nhs.net Tel: 01784 884276 or

Lyn Woollam - Clinical Practice Educator for Trainee Nursing Associate Apprentices and Healthcare Assistants

Email: lyn.woollam@nhs.net Tel: 01932 726988

For the current list of HCSW vacancies please click here.
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Airline staff member joins AMU at St Peter's as Healthcare Support Worker

Donna Matheson joined Team ASPH during the second wave of the pandemic to support with the delivery of the COVID vaccination programme before starting her new career as a Healthcare Support Worker at ASPH. Prior to her time at the Trust, Donna was working as a member of Cabin Crew with Virgin Atlantic for 15 years.

Donna said: "I was furloughed at the start of the pandemic, but was bought back in October. Then, as the second wave hit and I was furloughed again. Alanna, a fellow crew member working in Recruitment at Ashford and St Peter's put out a message to recruit medically trained crew to help with the vaccination program at Chertsey House. I decided to apply because I felt like I had to do my bit to help my local hospital during the pandemic, and I started working as a Bank Vaccinator alongside other airline staff in January 2021.

"I thought the nurses I was working alongside were so inspiring; they were so warm and friendly and made me feel so welcome! Whilst working alongside them, I learnt all about the apprenticeship opportunities available within the Trust, and decided to apply for the Healthcare Support Worker role to explore another career opportunity whilst I was furloughed from my airline role.

"When I started the role, I had a two week induction training which was really informative and gave a great insight into working within the Trust. We were told about how we could progress our career and become Registered Nurses within 5 years - I was in complete awe!!

"I'm now working in AMU alongside a great team who are training me up and supporting with my development at every opportunity! It feels so refreshing that an employer is willing to invest and support you in every way to achieve your goals!

"I felt like I had reached the end of my career at Virgin Atlantic, the pandemic just gave me the push I needed to pursue something new. I never ever thought a career in nursing would be within my grasp... however, working alongside the nurses at Ashford and St Peter's has shown me how attainable it would be and how my experience at Virgin Atlantic would stand me in good stead for a career in nursing.

"I've found that healthcare is quite similar to the airline industry as we deal with people from all different cultures and walks of life. Customer service and care are so aligned that I think that part comes naturally to me and gives me a warm feeling inside to know I've used my experience to bring a smile to someone's face."

Donna Matheson - Health Care Support Worker, AMU

About Ashford and St Peter's

"A good place to get your care'.

That's what the CQC said about Ashford & St Peter's when they rated us as 'Good' following their inspection in December 2014, one of the first under the new tougher hospital inspection regime. The CQC noted our positive reporting culture, good team working and better than average outcomes for patients.

We place a strong emphasis on being a values led organisation, and celebrate the contribution of our staff with WOW awards and an annual staff awards ceremony. We believe strongly in staff engagement, and we have a development programme for new Consultants, team and individual coaching programme and emphasis on learning and development. We are delighted that the Trust and individual clinicians have received a number of awards recognising innovation and quality including the 2013 Top 40 Hospitals award with one of our Consultants winning the HEKSS Emerging Leader 2014 award.

Ashford & St Peter's Hospitals NHS Foundation Trust is the largest provider of acute services to residents of Surrey and a growing proportion of west London residents, totalling more than 410,000 people. Our main catchment areas are the boroughs of Runnymede, Spelthorne, Woking and parts of Elmbridge, Hounslow, and Surrey Heath. We have 520 beds covering a wide range of specialties, and a full range of therapeutic and diagnostic services. With a workforce of around 3,300 staff and a budget of '250m, the Trust has an impressive track record of developing integrated models of care, both across and within its two main hospital sites.

Ashford Hospital is on the A30 near Heathrow Airport and St. Peter's Hospital is in Chertsey, near the M3/M25. St. Peter's Hospital provides acute complex medical and surgical care and emergency services, along with maternity, paediatrics and a number of specialist services. Ashford Hospital focuses on planned care, such as day case and orthopaedic surgery and rehabilitation services.

More information about general and specialist services the two hospital sites can be found on our website http://www.ashfordstpeters.nhs.uk/

Within easy reach of London, as well as the smaller towns of Weybridge, Woking, and Virginia Water, the local area has excellent independent and state schools. Leafy Surrey offers a rounded life outside of work, and as an ambitious Trust, Ashford and St. Peter's offers opportunities for individuals to try new things and to gain exposure, and a supportive and welcoming team in which to do this.

Click here to read our recent CQC report: www.cqc.org.uk/provider/RTK
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'From the moment I arrived I was treated with kindness and understanding.'

Posted on NHS Choices
'Working here at entry level is a good way to propel your career because of the appraisal systems in place allowing you to ask for more support and grow.'

Employee Feedback

HCSW Career Pathway

A video about ways into Nursing

Advertised positions:

Healthcare Support Worker, Urology
View Vacancy
Salary: £19612.00 to £20984.00 a year inc. HCAS
Working Pattern: Full time, Flexible working
Job Type: Permanent
Reference: 323-C9323-22-9453
Closing Date: 10 Aug 2022
Healthcare Support Worker, Inpatients
View Vacancy
Salary: £19612.00 to £20984.00 a year inc. HCAS
Working Pattern: Full time, Flexible working
Job Type: Permanent
Reference: 323-C9323-22-1577
Closing Date: 29 Aug 2022
Bank Healthcare Support Worker
View Vacancy
Salary: £11.68 to £20.87 an hour
Working Pattern: Flexible working
Job Type: Bank
Reference: 323-C9323-22-0747
Closing Date: 29 Aug 2022


Find out more about working for the Trust on our website: www.ashfordstpeters.nhs.uk / jointheteam

For further information please contact:

Lisa Punter
Lead Nurse Workforce

Email: lisa.punter@nhs.net Tel: 01784 884276 or

Lyn Woollam
Clinical Practice Educator for Trainee Nursing Associate Apprentices and Healthcare Assistants

Email: lyn.woollam@nhs.net Tel: 01932 726988

Trust website: www.ashfordstpeters.nhs.uk

Follow us on Twitter: @ASPHFT @asphrecruitment

Facebook: ASPH

Linked in: ASPH
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